The Office of Administrative Operations manages the business operations of the Service and its strategic planning and oversees all human resources management capabilities. It also serves as the Service’s primary liaison to the Library in performing supportive functions or operations and collaborating on strategic human resources issues. The business operations section of the office directs finance and budget, procurement, facilities management and administrative programs. This includes the coordination of the internal control programs, preparation of the annual budget request, evaluation of resource requirements, and formulation and execution of the fiscal operating plan. The office controls all contracting and procurement actions as well as the acquisition and distribution of research materials and support for travel and training activities. The office administers payroll, maintains property and workplace security, and manages conference space. The human resources management section of the office provides a comprehensive package of services and programs designed to attract, develop and retain quality talent that can respond to the research and information needs of Congress. The section also employs specific recruitment strategies to maintain a diverse and inclusive workforce, develops training seminars and professional development opportunities for staff, and administers the performance management system.

Last Updated: 04/18/2025