LOC Core Competencies

Communication

Key Behaviors:

• Initiate and follow through in communicating all important information to everyone who needs to know it in a timely manner
• Encourage and acknowledge constructive feedback
  
• Be attentive to all important communications received
• Strive to understand how the audience will interpret the message, taking into account that communication styles and comprehension levels differ; tailor the communication according to the audience
  
• Use a positive rather than a negative approach; ask constructive questions that seek solutions or improvements
  
• Write using proper English grammar, sentence structure, punctuation, and spelling
  
• Write in a succinct and organized manner that delivers the message clearly and appropriately for the intended audience
  
• Apply good judgment and proper etiquette in use of email
  
• Present oral information clearly and effectively to individuals and groups, and validate their understanding
  
• Actively listen and seek to understand the message being communicated
  
• Use language appropriate for a professional environment in oral and written communication

Developmental Resources

Please consider using the selected resources below to improve your skills and knowledge in this competency.

LOC SkillPort Resources:

Communication

Additional Resources:

Library Services English Grammar Curriculum Guide