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- Workforce Performance and Development
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LOC Core Competencies
Communication
Key Behaviors:
Initiate and follow through in communicating all important information to everyone who needs to know it in a timely manner
- Encourage and acknowledge constructive feedback
- Be attentive to all important communications received
- Strive to understand how the audience will interpret the message, taking into account that communication styles and comprehension levels differ; tailor the communication according to the audience
- Use a positive rather than a negative approach; ask constructive questions that seek solutions or improvements
- Write using proper English grammar, sentence structure, punctuation, and spelling
- Write in a succinct and organized manner that delivers the message clearly and appropriately for the intended audience
- Apply good judgment and proper etiquette in use of email
- Present oral information clearly and effectively to individuals and groups, and validate their understanding
- Actively listen and seek to understand the message being communicated
- Use language appropriate for a professional environment in oral and written communication
Developmental Resources
Please consider using the selected resources below to improve your skills and knowledge in this competency.
LOC SkillPort Resources:
Additional Resources: