Supervisor Core Competencies
Provides and Fosters Excellent Customer Service
Definition:
Delivers high-quality products and services. Anticipates and meets the needs of both internal and external customers. Demonstrates commitment to ongoing service improvement.
- Treats internal customers (Library staff) with the same attention to service as external customers.
- Ensures that operational processes and procedures are customer-friendly.
- Delivers products and services that appropriately meet customer needs. Proactively strives to anticipate customer needs where feasible.
- Ensures that quality of products and services delivered is high.
- Holds staff accountable for exercising competent, reliable, courteous customer service, addressing issues where consistency falters.
- Demonstrates commitment to ongoing service improvement.
- Acts promptly to prevent customer complaints from having a negative impact.
- Actively solicits customer feedback and uses it to improve service.
- Fosters a workplace culture that inspires performance, pride, and purpose.
Developmental Resources
Please consider using the selected resources below to improve your skills and knowledge in this competency.
LOC Skillport Resources: