Supervisor Core Competencies
Communicates Effectively
Definition:
Uses appropriate modes and media, targeting the amount, level of detail, and content of the information to the needs of the audience. Prepares clear, concise, and well-organized written documents and oral presentations. Conveys information clearly, confidently, and with the proper tone. Facilitates open communication. Uses discretion and demonstrates sensitivity to confidentiality concerns. Listens effectively and provides appropriate feedback.
- Encourages, models, and facilitates open communication with staff, managers, and other important stakeholders.
- Proactively seeks important information from managers and keeps staff informed.
- Proactively seeks information from staff that managers need to know, and keeps managers informed.
- Targets the amount, level of detail, and content of the information to the needs of the audience.
- Uses discretion and demonstrates sensitivity to confidentiality concerns.
- Listens effectively and provides appropriate feedback.
- Asks questions that help clarify issues and create insights for others.
- Delivers written documents and oral presentations that are clear, concise, well-organized, and persuasive.
- Uses appropriate modes and media for communicating with others.
- Conveys information clearly, confidently, and with the proper tone.
Developmental Resources
Please consider using the selected resources below to improve your skills and knowledge in this competency.
LOC Skillport Resources: