Knowledge Transfer Resources
As part of the pilot Phased Retirement Program, the Library established a Knowledge Transfer Working Group to identify internal and external resources to aid phased retirees in performing knowledge transfer. Knowledge transfer is important in every unit as it helps ensure the procedures and best practices of a job are captured and passed on to others. These resources are meant to give employees and supervisors guidance and assistance in identifying learning activities to ensure the transfer of critical knowledge and skills from one employee to others.
LOC Resources
- Job Aid for LOC Knowledge Transfer - provides a checklist to ensure the throrough and orderly transfer of knowledge
- Job Aid for How to Write an SOP - provides an overview about how to write Standard Operating Procedures (SOP)
- SOP Template - sample template for writing an SOP
- Phased Retirement FAQs & Guidance
Books
- Continuity Management: Preserving Corporate Knowledge and Productivity When Employees Leave (requires LOC SkillPort log-in)
- Writing Exceptional Policies and Procedures (requires LOC SkillPort log-in)
- Best Practices in Policies and Procedures (requires LOC SkillPort log-in)
Guides
- California Department of Transportation Knowledge Transfer Guidebook
- State of Alaska Knowledge Transfer Guide
- Tech Writing Handbook
Articles
Videos
- “What will Happen When I’m Gone” webinar with handouts
- Example of knowledge transfer videos: Paul Whitney, outgoing Vancouver, BC City Librarian:
Part 1: http://www.youtube.com/watch?v=XpuZyuwe8S4
Part 2: http://www.youtube.com/watch?v=JNOmtYE8hcE
Part 3: http://www.youtube.com/watch?v=o081NkZ-5jo